1. Information We Collect

When you make a reservation, we collect personal information such as:

• Name
• Contact details (email, phone number)
• Payment information (credit/debit card details)
• Special requests (e.g., room preferences)
• Dates of stay and booking history

We also collect non-personal information, such as IP addresses and browsing data, to enhance your experience and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your hotel booking.
• To communicate with you about your reservation and any updates.
• To offer special promotions, discounts, or deals (with your consent).
• To improve our website and services based on user feedback and analytics.
• To comply with legal obligations and ensure the safety and security of our guests.

3. Sharing Your Information

Down Under Events does not sell or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us with hotel management, payments, and customer service. All third-party service providers are obligated to protect your information in accordance with this Privacy Policy.

We may also disclose your information if required by law or in response to a legal request.

4. Data Security

We take the security of your personal information seriously and employ a variety of security measures, including encryption and secure payment processing, to protect it from unauthorized access, alteration, or disclosure.

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve website functionality. You can control cookie settings through your browser’s preferences.

6. Your Rights

You have the right to access, update, or delete your personal information. If you wish to exercise these rights, please contact us using the details provided below.

7. Changes to This Policy

Koala Down Under may update this Privacy Policy periodically. Any changes will be reflected on this page with the updated date. We encourage you to review this policy regularly to stay informed about how we protect your personal information.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us!

By using our services, you agree to the terms outlined in this Privacy Policy.